Return Policy

At ModaSharp, we want you to be satisfied with your purchase. Please read this Return Policy carefully before submitting a return request.

Return Eligibility and Time Limit

We accept return requests for eligible items within 15 days of the date you receive your order. To qualify for a return, items must be unworn, unwashed, undamaged, and free of odor, stains, holes, rips, or any other signs of use. All original tags and, where applicable, original packaging must be included.

Returns requested or shipped after the 15-day return period may not be accepted. Items that do not meet the conditions above will not be eligible for a refund.

Non-Returnable Items

For hygiene and health-protection reasons, we cannot accept returns of opened packaged underwear, shapewear, or hosiery. Items with missing tags or items that appear to have been worn, washed, used, or damaged are also not eligible for return.

How to Return an Item

Please follow all of the steps below. Do not send a return before contacting us by email.

1. Contact us first. Email our Customer Service team at service@modasharp.com within 15 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Wait for return instructions. Our Customer Service team will review your request and provide any necessary return instructions.
3. Send the item to our return warehouse. After contacting us, securely pack the eligible item and ship it to the return address listed below. We recommend using a trackable shipping service and keeping your shipping receipt.
4. Email us the tracking number. After shipment, email the tracking number to service@modasharp.com so that we can track and process your return.
5. Refund processing. Once we receive and inspect the returned item, we will arrange your refund for approved returns. We will contact you by email if any additional information is needed.

Unapproved or uninformed returns may be delayed or may not be accepted.

Return Warehouse Address

Please use the following return warehouse address only after you have contacted our Customer Service team:

ModaSharp Return Warehouse
Room 2518, Xidun Gongyu
No. 6 Huasheng South Road
Jiangyang District, Luzhou, Sichuan Province
China

Return Shipping Costs

If the return is due to a customer preference or any reason other than a product defect or an incorrect item sent by us, the customer is responsible for the return shipping cost. The cost depends on the shipping carrier selected by the customer.

If the item received is damaged, defective, or incorrect due to our error, the customer will not be required to bear the return shipping cost. Please contact us before returning the item so that we can provide appropriate assistance.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at service@modasharp.com. To help us review your request, please include your order number and clear photos of the item and any relevant packaging.

Exchanges

For most products, we may offer an exchange for eligible size or quality issues, subject to item availability and review of the request. Because lingerie and similar intimate products are personal items, we do not offer no-reason returns for these products. Where a confirmed quality issue exists, we will work with you to provide an appropriate resolution, which may include a refund or a replacement product.

Contact Us

For return requests, questions about this policy, or assistance with an order, please contact us at:

Email: service@modasharp.com